Refund and Returns Policy

30-Day Refund and Returns Policy:
At Phase Outdoor Ltd, we strive to ensure your satisfaction with our furniture and your overall shopping experience. To uphold this commitment, we have implemented a 30-day refund and returns policy for all purchases made on our website. This policy allows you to request a refund or return within 30 days of receiving your order if you are not completely satisfied.

Guarantee:
We want our customers to have peace of mind and confidence when purchasing from Phase Outdoor Ltd. We strongly recommend carefully reviewing the product descriptions and guarantee details before making a purchase. Our furniture brand products come with a guarantee that outlines the terms and conditions of the warranty. If you have any questions or concerns, our dedicated customer service team is readily available to assist you.

Eligibility for Refund and Returns:
To qualify for a refund or return, the item must be in its original condition, unused, and in its original packaging. It is important to note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return. We encourage you to reach out to our customer service team for more information on eligibility or any specific inquiries you may have.
We value your satisfaction and want to ensure a smooth and hassle-free process if you ever need to request a refund or return. Our customer service team is here to assist you and address any concerns or questions you may have regarding our refund and returns policy.

Circumstances for Refund and Returns:
We are committed to ensuring your satisfaction with every purchase from Phase Outdoor Ltd. We provide refunds and accept returns for products that meet the following circumstances:

  • Defective or damaged products: If the product you received is defective or has been damaged during delivery by our shipping service provider or delivery personnel, we will gladly offer a refund or replacement. Please notify us within the specified timeframe and provide necessary documentation, such as photographs, to support your claim.
  • Products that do not match the specified details: If the delivered product does not match the specified category, brand, color, size, or was falsely advertised on our website, you are eligible for a refund or exchange. We strive to provide accurate product information, and if any discrepancies occur, we apologize for the inconvenience and will rectify the situation promptly.
  • Unopened products in their original packaging: If you have purchased a product that remains unopened and is still in its original packaging, you may request a refund or return within the designated timeframe. This applies to cases where you have changed your mind or no longer need the item. However, please note that certain products, such as perishable goods or items with hygiene concerns, may not be eligible for return due to safety and health regulations.

We aim to ensure a smooth and hassle-free refund and returns process for our customers. If you believe your purchase meets any of the above circumstances, please contact our customer service team within the specified timeframe to initiate the refund or return process. Our dedicated team will guide you through the necessary steps and address any questions or concerns you may have.
Please refer to our refund and returns policy for more detailed information, including any specific terms and conditions that may apply to your purchase. We appreciate your trust in Phase Outdoor Ltd and look forward to assisting you with your refund or return request.

Refund and Returns Process:
To ensure a smooth refund and returns process, please follow these steps:

  • Contact our customer support team: Kindly send an email to [email protected] within 30 days of receiving your order, stating the reason for the refund or return request. Our customer support team will promptly respond to your email and provide you with detailed instructions on how to proceed.
  • Packaging and shipment: Once you receive the return instructions, carefully package the item you wish to return. Make sure the item is securely packaged to prevent any damage during transit. Please note that customers are responsible for all shipping costs associated with the return process.
  • Inspection and refund issuance: Once we receive your returned package, our team will inspect the item to ensure it is in its original condition and meets the requirements for a refund. We strive to process refunds within 3-5 business days after receiving the returned item. Please be aware that refunds are processed exclusively in USD currency.

Exchanges:
We understand that there may be instances where an exchange is necessary to ensure your satisfaction. If you wish to exchange a product, please reach out to us through our website’s contact form. Our dedicated team will be delighted to assist you and guide you through the exchange process.

Requirements for Refund and Returns:
To initiate a return or request a refund, please contact us at [email protected] within 30 days of receiving your order, providing the reason for your request. Our customer support team will guide you through the process, and it is essential to return the item in its original condition within 30 days of receiving your order.
Please note that our refund and return policy is applicable for a period of 30 days from the date of purchase. Beyond this timeframe, we are unable to offer refunds or exchanges.
We value your satisfaction and want to ensure a positive experience with our products and services. If you have any further questions or concerns regarding the refund and returns process, please don’t hesitate to reach out to our customer support team. We are committed to resolving any issues and providing you with excellent customer service.

Refund and Returns Instructions:
Thank you for choosing Phase Outdoor Ltd as your preferred shopping destination. We are committed to ensuring your complete satisfaction and providing a positive shopping experience. To guarantee your contentment with your purchase, we have implemented a 30-day refund and return policy. If, for any reason, you are unsatisfied with your order, please follow the instructions below:

  • Contact our customer service team: Within ten days of receiving your package, please reach out to our customer service team at [email protected]. In your refund or return request, kindly include the following information:
    • A printed copy of the shipping label attached to the package.
    • Prints or videos clearly showcasing the wrong, imperfect, or damaged item(s).
    Providing the requested information will assist us in verifying your order and ensuring a smooth return process. Please note that returned packages without prior approval will not be eligible for a refund or exchange.
  • Return instructions: Once we have reviewed the provided evidence, we will respond to your email with detailed instructions for the return process, if applicable. It is important to follow these instructions to ensure a successful return. We will provide you with a return address via email, and it is essential for you to provide us with the shipping label and tracking number for the returned package.
  • Return shipment: Please note that customers are responsible for all return shipping costs. We accept payments in USD and do not impose any restocking fees. Kindly return all products to our store located at the following address:
    Company address in United Kingdom:
    Address: 4 East Street, Footpath, Faversham, England, ME13 8AQ
    Company address in United State:
    Address: 7397 US Highway 11, Springville, AL 35146, United States

We appreciate your cooperation and understanding in following these instructions. By adhering to the process, we can efficiently handle your refund or return and ensure your satisfaction with Phase Outdoor Ltd.

If you have any further questions or concerns regarding our refund and returns policy, please do not hesitate to contact our customer service team. We are here to assist you and provide exceptional support throughout the process.

Thank you for shopping with Phase Outdoor Ltd, and we look forward to serving you again in the future.